National Relay Service: 1300 555 727 TIS National (interpreting): 131 450 Accessibility Statement

Together, We Care, We Empower.

Accessibility Statement

Built to be used by everyone, not just some of us.

Accessibility isn’t an add-on for us, it’s the whole point. Here’s what we do, on this website and in how we work with you, to make sure that’s true.

This website

  • We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, including colour contrast, resizable text and clear focus indicators.
  • Every page can be navigated using a keyboard alone, with a “skip to content” link for screen reader and keyboard users.
  • Page changes are announced to screen readers, and focus moves to the new page heading automatically.
  • A text-size and contrast toolbar is available on every page (see the button in the corner of your screen).
  • Motion and animation are reduced automatically if your device is set to “reduce motion”.

How we communicate with you

  • Auslan interpreters can be arranged for meetings and appointments, just ask when you get in touch.
  • TIS National (Translating and Interpreting Service) is available free on 131 450 if English isn’t your first language.
  • National Relay Service: if you are deaf or have a hearing or speech impairment, reach us via TTY 133 677, Speak & Listen 1300 555 727, or SMS relay 0423 677 767.
  • Easy Read and large print versions of our service information are available on request.
  • You’re welcome to bring a support person, family member or advocate to any conversation with us.
Physical accessibility

Our homes and vehicles are chosen with access in mind.

Accessible homes

Step-free entries, wide doorways and accessible bathrooms available across our SIL properties.

Wheelchair accessible transport

Vehicles with ramp or hoist access, available across our transport service.

Trained support staff

Our team is trained in disability awareness, communication support, and person-centred practice.

Accessible bathroom in one of our SIL homes with a step-free roll-in shower, fold-down shower seat, grab rails and support handles.
A step-free bathroom in one of our SIL homes

Found something on this site that’s hard to use, or have a suggestion? Tell us. We treat accessibility feedback the same way we treat any other feedback about our supports, seriously, and quickly.

Tell us what would help.

Accessibility feedback, alternative formats, or anything else, we’re listening.

Contact us